Equipment hire terms & conditions

1.1. Sparkle Carpets provides carpet-cleaning equipment for customers to use themselves. We do not provide a professional carpet-cleaning service.

1.2. The equipment offered for hire is a BISSELL Big Green carpet cleaner, together with any accessories and cleaning products agreed at booking.

1.3. All hires are subject to equipment availability and confirmation by Sparkle Carpets.

1.4. Customers must be aged 18 or over to hire the equipment.

2.1. Submitting an enquiry through our website does not constitute a confirmed booking.

2.2. We will contact you to confirm availability, hire dates, handover arrangements, the total charges and applicable terms.

2.3. A booking becomes confirmed only when we have accepted it and provided written confirmation.

2.4. Hire periods begin and end at the agreed collection or delivery and return times.

2.5. Any request to extend a hire period must be agreed with us in advance and is subject to availability.

3.1. The applicable hire charge will be confirmed before your booking is accepted.

3.3. Weekend hire covers Friday to Monday, with collection and return times agreed individually.

3.4. Additional detergent and delivery or collection services may incur additional charges. These will be disclosed before booking confirmation.

3.5. Payment is normally collected at equipment handover, either in cash or by an agreed bank transfer.

3.6. Full payment of the hire charge and refundable security deposit is required before the equipment is released.

3.7. Prices are in pounds sterling.

4.1. A refundable security deposit of £75 is required for each hire.

4.2. The deposit is held as security against unpaid charges, damage beyond normal wear and tear, missing equipment and reasonable additional costs arising from a breach of these terms.

4.3. We will inspect the equipment after it is returned.

4.4. Provided there are no outstanding issues, we aim to refund the deposit within 48 hours of return and inspection, using an agreed payment method.

4.5. If a deduction is necessary, we will explain the reason and provide an itemised breakdown.

4.6. Deductions will be limited to reasonable, evidenced costs or charges properly payable under these terms. We will not charge for normal wear and tear.

4.7. If deductions are less than the deposit, the remaining balance will be refunded.

4.8. If we believe costs exceed the deposit, we will contact you with details and supporting evidence before seeking any additional payment.

5.1. Equipment can be collected from Castletown by arrangement.

5.2. Delivery and collection may be available elsewhere on the Isle of Man for an additional charge.

5.3. Customers may arrange collection and return themselves, delivery only, collection only, or delivery and collection, subject to our agreement.

5.4. Any transport charges will be confirmed before booking.

5.5. Customers collecting the equipment are responsible for providing suitable transport and securing the machine safely during transit.

5.6. Delivery and return times must be agreed in advance. Please inform us as soon as possible if you expect a delay.

6.1. You agree to use the equipment carefully, responsibly and in accordance with the instructions provided.

6.2. The equipment must only be used for its intended purpose.

6.4. You are responsible for checking that the carpets, upholstery or other materials you intend to clean are suitable for the equipment and cleaning products used.

6.5. We recommend testing an inconspicuous area before cleaning a larger surface.

6.6. Follow the manufacturer's instructions for filling, operating, emptying and cleaning the machine.

6.7. Do not continue using the equipment if you notice unusual noises, overheating, leaking, electrical problems or other signs of a fault.

7.1. Equipment is inspected before each hire and should be supplied clean, complete and in working order.

7.2. Please inspect the equipment at handover and tell us immediately if you notice any damage, missing accessories or other concerns.

7.3. The equipment must be returned by the agreed date and time.

7.5. A cleaning charge of up to £10 may apply if the equipment is returned excessively dirty and requires cleaning beyond the normal preparation between hires. Any charge must reflect the actual additional cleaning reasonably required.

7.6. Normal wear and tear resulting from proper use will not be charged to the customer.

8.1. Please contact us as soon as possible if you cannot return the equipment on time.

8.2. Extensions are subject to availability and must be agreed in advance.

8.3. Unauthorised late returns may incur an additional hire charge of £15 for each additional day or part-day, proportionate to the delay and circumstances.

8.4. We will consider reasonable circumstances, including unexpected delays, before applying additional charges.

8.5. If a late return affects another confirmed booking, we will discuss the circumstances and any demonstrable additional costs with you.

9.1. You are responsible for taking reasonable care of the equipment while it is in your possession.

9.2. Please tell us promptly if the equipment is damaged, lost, stolen or stops working.

9.3. Do not attempt repairs without our agreement.

9.4. You may be responsible for reasonable repair or replacement costs where damage or loss results from misuse, negligence, unauthorised modification or failure to take reasonable care.

9.5. We will not charge for normal wear and tear or equipment faults that are not attributable to the customer.

9.6. Any charge for damage or missing equipment will be explained and supported by reasonable evidence.

9.7. If the equipment develops a fault through no fault of your own, please stop using it and contact us. We will discuss a suitable remedy, which may include replacement equipment where available, an agreed extension, or a partial or full refund as appropriate.

10.1. Cleaning results depend on carpet type, condition, staining, cleaning technique and other factors.

10.2. We cannot guarantee that particular stains, odours or marks will be removed.

10.3. You are responsible for following the manufacturer's instructions and taking reasonable precautions to protect furniture, flooring and other property.

10.4. Nothing in these terms excludes or restricts liability or consumer rights where doing so would be unlawful.

11.1. If you need to cancel or change your booking, please contact us as soon as possible.

11.2. Where no hire has commenced and no non-refundable charges have been agreed and properly incurred, cancellation will normally be free of charge.

11.3. If you have already paid for a hire that has not commenced, we will refund the relevant amount, subject to any lawful and clearly agreed cancellation charges.

11.4. If we need to cancel a confirmed booking because equipment is unavailable, damaged or unsuitable for hire, we will notify you promptly and refund any payments received for services not supplied.

11.5. Rescheduling is subject to availability.

11.6. Any statutory cancellation rights applicable to your booking are unaffected by these terms.

12.1. A starter portion of suitable carpet-cleaning detergent is included with each hire.

12.2. Additional detergent may be purchased at the advertised rate.

12.3. The stair and upholstery cleaning attachment is included with every hire at no additional charge. All supplied accessories must be returned with the machine.

12.4. Only cleaning products suitable for the equipment should be used.

12.5. Keep cleaning products away from children and pets and follow the relevant safety instructions.

13.1. We collect the contact information and booking details necessary to respond to enquiries, arrange hires, manage payments and communicate with customers.

13.2. We handle personal information in accordance with our Privacy Notice, available on the Sparkle Carpets website.

13.3. We do not sell customers' personal information to third parties.

14.1. If you have any concerns about the equipment or your hire, please contact us promptly so we can investigate and seek a fair resolution.

15.1. These terms are governed by the laws of the Isle of Man.

15.2. Any disputes will be dealt with in accordance with applicable Isle of Man law, without affecting any mandatory rights or protections available to consumers.

15.3. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply so far as legally permitted.

15.4. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.